Need a Return Authorization?
To get a Return Authorization, please include your order number and reason for return request. No returns will be accepted without a Return Authorization.
1. We cannot accept returns without a Return Authorization Number (RAN). To obtain a RAN please fill out this contact form or email email@example.com. Once you have been issued a RAN, you have an additional 15 days to return the merchandise to Peacocks Marching World using the carrier of your choice. Packages returned without a Return Authorization Number will be refused and Returned to Sender.
2. A 20% restocking and handling fee applies to all returns including exchanges unless caused by a manufacturing defect. Damage from items being used or dropped is NOT a manufacturing defect. A shipping and handling fee does apply to exchanges and will vary depending on the items.
3. Merchandise is non-returnable after 30 days from dated invoice. Any goods not returned in this period will result in the buyer keeping the goods and being responsible for all charges.
4. Shipping and Handling are non-refundable and are your responsibility on returns and exchanges.
5. Exchanges are treated as returns and a new order must be placed for any new/replacement items.
6. Custom items cannot be returned.
7. Closeout, clearance and special items are non-returnable.